Lost/Stolen Cards

Report a Lost or Stolen Card

During business hours, lost or stolen Bank of Richmondville ATM or Debit Cards can be reported to Customer Service by calling 1-518-294-6661, 1-518-234-4397, or 1-518-295-8884, through our Mobile App under Card Management or by calling our Xpress Touchtone Service toll free @ 1-877-234-8222 or 1-518-234-4300 selecting Option 6.

After hours and weekends, please call 1-855-293-2456.

Fraud

Reporting Debit Card Fraud

If you have received notification from our Fraud Center regarding possible Fraud on your Bank of Richmondville Debit Card, please respond to the phone number provided in the Fraud notification. 

If you should notice unusual activity on your account, please notify our Customer Service Representatives, by visiting one of our locations, or by calling 518-234-4397, 518-294-6661, or 518-295-8884.